(St. Louis, MO) ( February 4, 2026) – Save A Lot, one of the largest discount grocers in the U.S., achieved the largest customer satisfaction increase among supermarkets in the latest study from the American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study. The 2026 ACSI is a comprehensive, industry-wide analysis of consumer satisfaction with major U.S. retailers and shipping services.
Save A Lot’s score climbed 4% to 78, marking the biggest gain in the supermarket sector year over year. The company was one of only three grocers to see an improvement between 2025 and 2026.
According to ACSI, the increase reflects Save A Lot’s 2025 investments in expanding its loyalty program, enhancing its mobile app, and implementing widespread store refreshes, reopening initiatives, and layout improvements. These efforts contributed to a more efficient and streamlined in-store experience for shoppers.
The ACSI is the only national, cross-industry measure of customer satisfaction representing the U.S. economy. Results are based on consumer surveys collected over a 12-month period ending in December 2025 and are reported on a 0 to 100 scale. For more information about Save A Lot visit www.savealot.com.
About Save A Lot
Founded in 1977, Save A Lot is the largest independently owned and operated value-focused grocery store chain in the U.S., with approximately 700 stores in 29 states. True to its mission of being a hometown grocer, Save A Lot strives to provide unmatched quality and value to local families. Customers enjoy savings compared to traditional grocery stores on great tasting, high quality private label brands, national brand products, USDA-inspected meat, farm-fresh fruits and vegetables, and other non-food items. For more information visit www.SaveALot.com and follow Save A Lot on Facebook (facebook.com/savealot), on X (@savealot), and Instagram (@SaveALotFoodStores), or for more information on becoming a Save A Lot independent retail operator, visit ownasavealot.com.
###