Save A Lot Stores
Save A Lot Stores

Community Updates

Sunday, March 29, 2020

Valued Save A Lot Customers:

Even with social distancing and new safety measures in place in stores, we know grocery shopping is one of the few remaining connections to normal life for many customers. We’re working hard in both our Corporate and independently owned and operated locations to respond to what we’re learning about COVID-19 and to take steps to continue to provide a safe shopping experience for everyone. Your health and wellbeing, and that of our team members, remains our first priority.

Many of you have shared feedback about how we’re doing, and we’re especially grateful for your comments and support for our teams. We are humbled by the commitment from our team members in stores who have the same fears we all have, yet also recognize the important role they play in feeding America. Thank you for your kindness to them. Know that we are working to see that they are rewarded and recognized for their efforts.

Our focus now is to ensure we have the right safeguards in place to help our store teams support the work underway in communities all across the country to slow the spread of the virus. As part of this, we are implementing a number of actions to provide extra protections in our stores.

  • Team Member Protections. We are currently installing plexiglass screens at our checkouts to ensure both cashiers and customers are protected at the point of sale. We know that it will look and feel a little unusual but it is for our mutual benefit. All checkouts are equipped with approved cleaning solutions and latex gloves for team members. We’ve also given detailed guidance and support to our team members to stay well and have an excellent support system should they feel unwell. It goes without saying that if a staff member feels poorly, they will be recovering at home in line with CDC recommendations.

  • Two Carts Apart. To ensure the health and wellbeing of everyone in our stores, we ask customers to be mindful of social distancing recommendations. We encourage you to keep two cart lengths between you and other shoppers while in the store and at the checkout. For your convenience, we have marked six feet of distance on the floor in all register lines. Watch our Facebook page for more tips on how you can help ensure appropriate social distancing while shopping  

  • Special Shopping Hours. In most Save A Lot locations, we have dedicated a priority shopping hour for our senior customers, customers with disabilities and their caregivers. We ask for everyone’s continued support for this initiative. Please check your local store for participating times.

  • Additional Cleaning Routines. As we shared before, we’ve increased the frequency of cleaning surfaces throughout our store to protect the health and well-being of our teams and our customers. We are regularly wiping down door handles, checkout lanes, pin pads, shopping carts and baskets and other frequently touched surfaces throughout the day.

While safety is our top priority, we’re also working to ensure you continue to get the high quality and outstanding value you expect from us every day. 

  • Pricing. While the costs of doing business are increasing, we promise to maintain our commitment to value and keep prices as low as possible. As costs rise from producers and in our supply chain, we follow the same pricing rules and policies as we always have.

  • Return Policy. We continue to stand by our 100% money back guarantee for customers. If you are unhappy with the freshness or quality of one of our items, we will continue to replace the item or provide a refund. We have made the decision, however, that we will not be accepting product returns at our stores for the safety of our team members and our customers.

We are amazed at how people are coming together in this crisis—families, friends, neighbors—regardless of how much physical distance is between them. We invite you to join the broader Save A Lot community and share your own advice and tips for continued health and happiness on our social channels, including our Facebook page and our Instagram feed. Tell us about the heroes you see every day, from friends shopping for older neighbors to our amazing healthcare workers. We know there are so many more. Share them with us and more importantly, let us celebrate them together.

As your neighborhood grocery store, we are in this together.


Sunday, March 22, 2020

Valued Save A Lot Customers:

Over the last few days, many states and communities where we operate have issued “shelter-in-place” or “stay at home” orders. We respect and endorse these orders as a way to help manage and contain the spread of COVID-19.
 
As a grocer, Save A Lot is an essential business and remains open to serve you. Our dedicated teams are working hard to refill our shelves quickly with the products you need and to ensure a safe shopping experience for you and your loved ones. Be sure to check our website for current operating hours at your local store, as these may have changed to allow our teams time to stock and clean as needed.
 
Your health and wellbeing is important to us, and so we remind you of the actions we’re taking in our stores to keep you safe:

  • Two Carts Apart. To ensure the health and wellbeing of everyone in our stores, we ask customers to be mindful of social distancing recommendations. We encourage you to keep two cart lengths between you and other shoppers while in the store and at the checkout.

  • Special Shopping Hours. In many Save A Lot locations, we have dedicated a priority shopping hour for our senior customers, customers with disabilities and their caregivers. Please check your local store for participating times.

  • Store Safety & Cleanliness. As we shared before, we’ve increased the frequency of cleaning surfaces throughout our store to protect the health and well-being of our teams and our customers. 

  • Care for Our Teams. Taking care of our people remains a top priority. We’ve given guidance and support to our team members to stay well and have an excellent support system should they feel unwell. It goes without saying that if a staff member feels poorly, they will be recovering at home in line with CDC recommendations. We’re especially proud of our team and particularly grateful for their recent efforts. Their energy and commitment to serving you is special

Thank you for your continued business and for being a loyal Save A Lot customer. We look forward to seeing you in our stores.
 
Please be safe!


Sunday, March 15, 2020

While the impact of the COVID-19 situation changes every day, Save A Lot is committed to doing everything we can to serve you well.

We know that it’s a time of uncertainty and great stress for all of us. As your neighborhood grocer, our aim is to provide you with confidence and the certainty that we are here for you and committed to do our part in helping you through this.

We want to continue to be a reliable destination for the food and supplies you need for your family. There is no question that our stores are being shopped hard and some items are in short supply. Rest assured that our stores, retail partners, distribution system and suppliers are taking an all-hands-on-deck approach to replenish important items quickly so that we can continue to provide the high-quality food and outstanding value you expect from us. 

We wanted to share a few updates on our plans to continue to serve you in the coming days and weeks.

  • Reduced hours. With the increased demand in our stores, we will be adjusting our opening hours in some locations to allow our teams time to clean and restock as needed. We apologize for this inconvenience but believe it will ultimately allow us to better serve you. Check your local store for details.

  • Item Limits. While we have limited quantities of some items, we are working to restock daily. We also ask for your help in ensuring every customer has access to needed essentials. We’ve placed temporary limits on some items and appreciate your understanding. More information will be available at the point of purchase at your local store.

  • Store Safety & Cleanliness. As we shared before, we’ve increased the frequency of cleaning surfaces throughout our store to protect the health and well-being of our teams and our customers. 

  • Care for Our Teams. Taking care of our people remains a top priority. We’ve given guidance and support to our team members to stay well and have an excellent support system should they feel unwell. It goes without saying that if a staff member feels poorly, they will be recovering at home in line with CDC recommendations. We’re especially proud of our team and particularly grateful for their recent efforts. Their energy and commitment to serving you is special.

Thank you for your continued understanding and especially for being a loyal Save A Lot customer. We recognize that you place your trust in us and that you rely on us for the essentials you and your families need. We don’t take this responsibility lightly.

As always, if you have any question or concerns, we encourage you to reach out to our Customer Care line at (888) 725-4537.

Stay healthy!


Monday, March 9, 2020

With awareness about coronavirus (COVID-19) increasing, we know many of our customers are thinking about ways they can take action to stay safe and healthy. As your neighborhood grocery store, we wanted to share more information directly with you about the steps we’re taking to help keep you, our team members and the neighborhoods we serve safe and healthy.

In support of our commitment to high standards in our everyday business, our team members are already trained on food safety best practices. We have asked team members to increase their frequency of handwashing and use of hand sanitizer. We are also adding more regular cleaning and disinfecting of frequently touched surfaces in our stores, like our bagging stations or checkout lanes. Most importantly, we are ensuring team members have the information they need to stay healthy or stay home if they are sick.

We are confident in the processes in place, and we remain open for business to serve you. Although we are experiencing high demand for products like hand sanitizer and antibacterial wipes, we are working hard to resupply these items quickly. Where we do have product available, we are putting in place a temporary limit on some of these items to ensure we can meet the needs of all our customers. More information will be available at the point of purchase at your local store.

While the impact of this virus changes every day, we are committed to doing everything we can to continue to protect the health and safety of our customers and team members. We are monitoring the situation carefully and using the advice of organizations like the CDC as well as government and public health officials to inform our actions. 

In line with our community first approach, our hearts go out to all those who have been affected.

Thank you for being a loyal Save A Lot customer. As always, if you have any questions or concerns, we encourage you to reach out to our Customer Care line at (888) 725-4537.